Cancellation and Refund Policy

This Cancellation and Refund Policy explains how booking cancellations, refunds, and payment processing work on the RentFory platform. By creating a booking, customers agree to follow the rules and conditions described on this page.

Customers may cancel a booking before the rental period begins. Refund eligibility may depend on factors such as the cancellation time, payment status, reservation conditions, and whether the rental item has already been prepared or reserved for delivery.

If a cancellation qualifies for a refund, the refund will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider, bank, or financial institution involved in the transaction.

Some fees, service charges, or non-refundable costs may still apply in certain situations, including late cancellations, completed rental periods, or cases where damages, missing items, or policy violations are involved.

RentFory reserves the right to review cancellation requests, investigate suspicious activity, and refuse refunds in cases involving fraud, abuse, chargebacks, or violations of platform policies and rental agreements.

Customers may cancel a booking before receiving the rental items. Refund eligibility depends on how much time remains before the rental start date and time.

If a booking is cancelled more than 48 hours before the rental start, the customer will receive a 100% refund of the rental payment.

If a booking is cancelled between 24 and 48 hours before the rental start, the customer may receive a partial refund according to the applicable cancellation rules and payment conditions.

Bookings cancelled less than 24 hours before the rental start may not qualify for a refund. This is because the items may already be reserved, prepared, scheduled for delivery, or unavailable for other customers.

Refund processing times may vary depending on the payment provider, bank, or financial institution used during the payment transaction.

Customers have the right to return rental items before the scheduled end of the rental period. Early returns may be arranged according to the available return and logistics options provided by RentFory.

In some situations, customers may qualify for a partial refund for unused rental time. Refund eligibility depends on factors such as the rental duration, item category, operational costs, reservation conditions, and whether the returned period can still be made available for other customers.

Refund requests related to early returns are reviewed individually and may not always result in a full or partial refund. Additional service fees, delivery costs, or non-refundable charges may still apply.

Customers are responsible for returning rental items in the same condition in which they were received, including all included accessories, parts, and equipment.

Security deposits related to early returns are processed according to the standard security deposit rules and inspection procedures described on the RentFory platform.