Customer Verification Policy

Customer verification is a security and trust process used by RentFory to help confirm customer identity, reduce fraud risks, improve platform safety, and support reliable rental operations.

Verification may help simplify the rental process, improve account trust levels, reduce certain security restrictions, and provide access to additional rental opportunities or platform features.

Verification status does not guarantee approval for all bookings, rental items, payment methods, or delivery options. Additional checks or security requirements may still apply depending on the situation.

Customers without completed verification may be required to pay a security deposit for rental bookings. Security deposits help protect the platform and rental items from financial risks, damages, losses, or policy violations.

Verified customers may qualify for reduced deposits or access to bookings without standard security deposits depending on the item category, rental history, booking conditions, and internal risk evaluation.

Certain rental items may always require a mandatory security deposit regardless of verification status. Deposit requirements may depend on the item value, category, operational risks, or platform policies.

RentFory reserves the right to require a security deposit from any customer, including verified customers, in situations involving increased risk, suspicious activity, repeated damages, poor rental history, policy violations, or operational concerns.

Security deposits are processed according to the RentFory deposit policies, inspection procedures, and platform rules related to damages, missing items, late returns, and rental agreement violations.

To complete customer verification, users may be required to provide a copy or photo of a valid passport, driver’s license, national ID card, or another accepted identity document.

Customers may also be required to take and submit a photo of themselves while holding the provided identity document for additional identity confirmation and fraud prevention purposes.

Verification requests may be reviewed manually or automatically depending on operational conditions, platform requirements, security checks, and document quality.

The verification process may take up to 24 hours in some situations. Processing times may vary depending on workload, weekends, holidays, document quality, verification complexity, or additional security checks.

RentFory stores verification-related information securely and uses it only for identity verification, fraud prevention, platform security, legal compliance, and operational protection purposes.